Refund Policy
We want you to be happy with the system we build. This policy explains when a refund is available and how to ask for one.
Free audit call
The 15-minute audit call is free, so there is nothing to refund.
Before work starts
If you cancel after paying but before we start work on your project, you will receive a full refund.
After work has started
If you cancel after work has started, we will refund the part of the fee that covers work not yet done, based on the progress of the project. Work already completed is not refundable.
After delivery
Once a project has been delivered and approved, the setup fee is not refundable. If something we built does not work as agreed, tell us during your support period and we will fix it at no extra cost.
Third-party costs
Fees paid to third parties, such as your GoHighLevel plan, n8n hosting, phone numbers, call minutes, SMS or AI usage, are not refundable by us. Please contact those providers directly.
How to request a refund
Email info@scaleforgex.com with your name, company and payment date. We reply within 3 business days. Approved refunds are sent to the original payment method through Stripe; your bank may take 5 to 10 business days to show the refund.
Talk to us first
If you are unhappy, please contact us before opening a dispute with your bank. Most problems can be fixed quickly once we know about them.